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50 pages 1 hour read

Surrounded By Idiots

Nonfiction | Book | Adult | Published in 2014

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Themes

The Importance of Adaptability

Throughout Thomas Erikson’s work, he emphasizes the importance of adapting one’s own behavior and communication style to suit different people and situations. He insists, “Good communication is often a matter of adapting to others” (Location 1869, emphasis added). For Erikson, being able to perceive someone else’s personality traits and preferences—and adapt as needed—is a crucial aspect of emotional intelligence. He explains:

There’s often a lot of talk about how we must be flexible and adaptable so that we can cope with a variety of situations and are able to respond to many different types of people. The term has even been given a name—EI (Emotional intelligence) or EQ (Emotional quotient) (Location 1861).

One of Erikson’s major arguments in Surrounded by Idiots is that people should become curious, rather than judgmental, about other people’s traits and habits. This way, instead of becoming mired in conflict with others, they will hone their powers of perception and have more knowledge of how they can adapt their behavior to communicate best with the other person. For instance, if a Red type notices that someone tends to avoid conflict and seems “afraid of change,” they might guess that that person has a more Green personality (Location 1284). The Red could use this knowledge to soften their communication style, gently solicit the Green’s honest opinion, and carefully explain the need for changes to be made. Conversely, if a Green finds that their colleague is “aggressive and controlling,” they may decide that they have a more Red personality and therefore communicate more directly with them (Location 995).

Erikson acknowledges that some people are hesitant to put on a face that they do not feel is genuine, and concedes that some people will always want to behave instinctually. He tells these readers that his recommendations are nothing out of the ordinary, since most people already adapt their behavior to some extent. For instance, he feels that “we all have several different masks” and that it is normal to present oneself differently at the office than at home (Location 252). The author claims that the DISC personality system simply provides a more reliable way to gauge others’ behavior. Erikson considers adaptability to be “a part of the social game, the visible and invisible communication that is constantly in progress. I’m just proposing a more reliable system” (Location 1882).

Personality and Compatibility

While Erikson maintains that anyone can develop the self-awareness and skills of perception needed to communicate well, he concedes that some personality types are more compatible than others. He argues that some types are “opposites,” since their main traits are inherently conflicting.

For instance, Erikson claims that Yellow personality types are motivated to form relationships and are focused on interacting and exploring new ideas in a spontaneous and open-minded way. Conversely, the Blue personality type is more results-driven and is therefore focused on the logistics of productivity rather than building relationships. Blues strongly prefer to work within a known routine and value rules and structure. With a critical eye for detail, Blues excel at catching mistakes and critiquing the flaws they find in plans and systems. Having assigned these personalities opposing traits, Erikson claims that Yellows and Blues usually find it difficult to collaborate on a personal or professional level. He writes, “the greatest challenge of all is to ask a Yellow and a Blue to work together. If neither of them is aware of how their personalities work, there will be friction from the outset” (Location 2912).

Erikson uses his interviews with real-life professionals to support his claims about certain personalities’ incompatibility. For instance, his interview with Hakan, a Yellow personality and TV professional, demonstrates how many Yellows feel about working with Blues. Outgoing and intuitive Hakan accuses Blues of being “boring” and labels them “red-tape jackasses” (Location 3557). Hakan recalls how his Blue colleagues “planned and wrote lists and made calculations and messed around with details. But they didn’t actually do anything!” (Location 3557). Erikson argues that this negative view of Blue behavior stems from Yellows’ desire to embrace big-picture goals and quickly move forward to implement new, exciting changes.

Meanwhile, Erikson also solicits a Blue’s opinion of Yellows, with similar results. His Blue interviewee, Stefan, says that Yellows have a “total inability to get the facts right. I think they’re very incompetent when it comes to factual issues. They don’t take anything seriously, and that leads to a lot of mistakes” (Location 3755). Moreover, the reserved Blue balks at the talkative nature of the Yellow personality, as Stefan puts it, “They pour out their life story to whoever they like, with a total lack of discernment” (Location 3763). Erikson offers these direct quotes from professionals as evidence that Yellow and Blue types are indeed real personality categories, and that they would struggle to be productive as a working team.

While Erikson maintains that “opposite” personalities are more likely to miscommunicate or argue, he uses this claim to support his argument that people must develop an awareness of their own preferences and be able to communicate this to others. He writes, “Self-awareness, my friend, is the solution” (Location 2912).

The Role of Self-Awareness in Communication

Erikson makes it clear that, without self-awareness, anyone can easily become the “idiot” in someone else’s life. Erikson argues that people must develop their self-awareness in order to understand what kind of traits and habits they have, and how those behaviors could be perceived positively or negatively by those around them. He explains, “It’s important to remember that communication takes place on the recipient’s terms. Whatever people’s judgements of me may be, that is the way they perceive me. Regardless of what I really meant or intended. As always, it’s all about self-awareness” (Location 965).

According to Erikson, even the traits people believe to be their strengths may become a liability in certain situations. Erikson’s approach offers a new lens to consider one’s personality. Rather than firmly dividing traits into strengths or weaknesses, he encourages the reader to consider how their behavior fits into various life situations and can be perceived by people of different personalities. For instance, a Blue type’s interest in critiquing plans and identifying flaws may become obsessive and hinder their ability to make a firm decision and act on it. While the Blue professional may be trying to make the project as perfect as possible, her colleagues could interpret her behavior much more negatively, and feel that her contributions are slowing their progress.

Similarly, a Green may feel that their cooperative and harmonious nature is one of their personal strengths, while others may perceive this same behavior as indecisive or avoidant. A Yellow personality might value their outgoing and talkative nature, only to be perceived as self-centered by others. Erikson explains, “The intention behind a particular behavior is one thing; how we as recipients perceive it is another” (Location 1108).

With this in mind, Erikson challenges the reader to become more aware of their own behavior and its effect on others. Erikson argues that self-awareness can be a powerful antidote to conflict, even between opposite personality types, if people are able to translate this self-knowledge into communication with their teammates. For example, he claims that it is very difficult for Yellow and Blue types to work productively together, but it is possible for them to do so if both individuals are aware of their different habits and needs. He writes, “One possible solution is that both of them become more self-aware in the ways that they work and interact with each other” (Locations 2891-2912). Erikson also asserts that it is only by mixing personality types in a group and learning to work together that one can form a truly effective team.

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